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Online Check In FAQs

You may check-in online from 12h00 midday, on the date of your arrival.
Your reservation number is your hotel booking number and can be found on your hotel booking confirmation.
An online check out service is not yet available.
For a reservation number reminder, contact the hotel where you reserved your room.
The online check-in functionality is not yet available at the Fairview Hotel and the Town Lodge Upper Hill.
In order to complete the online check-in process, please ensure:

Your booking is prepaid. Should your booking not be guaranteed with a payment, you will be directed to our payment gateway before being able to proceed with the online check in process. Please note: the following hotels do not have a payment gateway enabled and need to be paid via EFT: City Lodge Hotel Dar es Salaam, City Lodge Hotel Maputo and City Lodge Hotel at Two Rivers, Nairobi.
You are required to complete all fields of the ‘online guest registration card’ and tick the terms and conditions box, if information is omitted you will not be able to proceed.
In some instances you will be asked to upload a copy of your ID document, please ensure that this is available on the device that you are using to check in and that the file in in one of our accepted file formats; jpg, pdf or png or you will not be able to proceed.
Remember to login to your CLHG Rewards profile, before trying to check-in online.
People travelling together, but staying in separate rooms may check-in at different times.
Individuals that are travelling together and sharing one room should only complete one online check-in. The traveller that did not complete the online check-in guest registration card will be required to complete an online guest registration form upon arrival.
Please present your reservation number upon arrival in order to collect your room access key.
For assistance, contact the hotel where you reserved your room.
For assistance, contact the hotel where you reserved your room.